Failures
Public post-mortems of outsourcing gone wrong, read by a buyer.
TSB 2018: what the regulators said about testing and suppliers
What the FCA and PRA final notices on TSB's 2018 IT migration say about reduced performance testing, readiness evidence and oversight of a critical supplier.
2026-09-24
HealthCare.gov: contract oversight lessons from GAO-14-694
What GAO found about CMS planning, unclear approval authority and unused quality surveillance plans on HealthCare.gov, turned into controls for a QA buyer.
2026-09-24
NHS National Programme for IT: lessons for buyers of assurance
What NAO reports on the NHS National Programme for IT say about supplier contracts, measuring delivered functionality and acceptance, for QA buyers.
2026-09-24
Queensland Health payroll: what the inquiry found on testing
How the 2013 Queensland Health payroll inquiry found test entry and exit criteria were lowered before go-live, and what a QA buyer should put in contracts.
2026-09-24